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All orders are delivered using multiple postal services. Shipping time is not included in the processing time. Please allow 7 to 10 business days for processing time. Shipping time can take up to 10 business days depending on what shipping method you uses. 

I can’t find my package! What should I do?

In rare cases, if this ever occurs to you, please contact the postal service to track down your packages. Sometimes the package may be stalled at the sorting center or simply misplaced. If the package is still missing or damaged, you may file a claim with the postal service. Ekkowear is not responsible for any package that may be stolen or lost. Postal service may or may not require a signature. Signature requirement or hold at a holding facility can be made upon request.

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